We understand the importance of offering great service, and we have been using Mystery Shopping as an assessment tool for years. We are renowned for taking a unique approach to improving the delivery of customer service. We also help our clients improve and benchmark their service quality by gathering information on their competitors. It boosts both the awareness and importance of good customer service. By becoming a mystery shopper, you will directly:
In addition, by taking on the role of a typical customer, you need to be unbiased and objective, recording what you observe as you interact with any frontline staff you meet. You may be making an enquiry, making a purchase, or dining which you will be reimbursed.
Our mystery shoppers are very important as they help our clients to identify their areas of improvement and plan their staff training. The reports they deliver can also lead to staff being recognized for doing their job well. You need to have a true sense of integrity, a good memory and be able to communicate in a clear and precise manner. Our clients include restaurants, banks, and a variety of different retailers.
Research Management Ltd. (Company) is committed to protecting the privacy, usage and retention of your personal data protection. You may be required to provide your personal information to register as our Mystery Shopper. In the absence of such information, we will be unable to process your application. This data includes, but not limited to:
We collect your information only for the Company and will not be resold to any third parties. Your personal information will be used for the following purposes: