Why should I become RML Mystery Shopper?

We understand the importance of offering great service, and we have been using Mystery Shopping as an assessment tool for years. We are renowned for taking a unique approach to improving the delivery of customer service. We also help our clients improve and benchmark their service quality by gathering information on their competitors. It boosts both the awareness and importance of good customer service. By becoming a mystery shopper, you will directly:

1. Contribute to the improvement of customer service;
2. Get paid to do it.

In addition, by taking on the role of a typical customer, you need to be unbiased and objective, recording what you observe as you interact with any frontline staff you meet. You may be making an enquiry, making a purchase, or dining which you will be reimbursed.

Our mystery shoppers are very important as they help our clients to identify their areas of improvement and plan their staff training. The reports they deliver can also lead to staff being recognized for doing their job well. You need to have a true sense of integrity, a good memory and be able to communicate in a clear and precise manner. Our clients include restaurants, banks, and a variety of different retailers.

Data Privacy

Research Management Ltd. (Company) is committed to protecting the privacy, usage and retention of your personal data protection. You may be required to provide your personal information to register as our Mystery Shopper. In the absence of such information, we will be unable to process your application. This data includes, but not limited to:

1. Name;
2. Date of birth;
3. Gender;
4. Contact phone number;
5. E-mail address;
6. Education and occupation.

We collect your information only for the Company and will not be resold to any third parties. Your personal information will be used for the following purposes:

1. Processing of your application as a mystery shopper;
2. Allocation of mystery shopping assignments;
3. Storage into our mystery shopper database;
4. Introduction of RML's services and information;
5. Processing payments;

The security of your personal information held by the Company will be kept confidential and will only disclose such information to authorized employees of the Company. Through the use of this website, you apply to become a mystery shopper and agree that the collection and use of your personal data as described in this Privacy Policy updated from time to time.